What Is Voice Over Internet Protocol (VoIP), and Why Make The Switch?

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VoIP is a technology that allows you to make voice calls using a broadband internet connection, rather than a traditional analog phone line. It’s easy to use – no special technology skills required – and it performs all the functions of a regular phone system, in addition to so much more. Some of those features include:

Headset Calls

If you have employees who are required to be on the phone for long periods of time, headset calling can be very beneficial. There’s nothing like that pain in your neck and arm after a 60-minute phone conference. When you have the ability to be hands-free on those calls using only a headset and your computer, all that discomfort goes away. This makes for happier employees and better productivity.

Call Recording

How many times have you wished you could have recorded a certain phone call? With VoIP, you can – some of the calls, all of the calls, or parts of the calls as needed. The UC Client Call Recording feature allows on-demand call recording that can be activated, paused and even resumed during the call with the click of a single button. You can even search, listen to and download these recordings whenever you need them.

Past Call Management

Previous calls, whether you received them or not, can be managed more easily with VoIP. You can search your call history to find specific calls, which is helpful for audits and investigations. You’ll have visual voicemail and voicemail transcription, both of which help you prioritize your voicemail messages to save time. Don’t want to listen? Scan the transcript and move on.

Call Monitoring

This is a big one for many managers. If it becomes necessary to listen to select phone calls in order to improve operations, your VoIP phone system enables you to listen in on a selected extension; you’ll be able to speak to the internal caller if you choose to, but not be heard by the external caller. This feature, called the barge, is an important one for businesses where call monitoring is an important part of training.

To learn more about VoIP phone, Texas businesses can contact RC Security Consulting. We’re excited to share more about this phone technology with you.

About RC Security Consulting

RC Security Consulting protects the heart of Texas with design, installation, retrofit, repair, inspection and monitoring of commercial security systems. We are centrally located in Collin County and provide service for almost 200 miles in all directions.

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Founded in 2016, with over 20 years of industry experience, the team at RC Security Consulting has been keeping the people of DFW Texas safe with custom commercial security solutions.

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